Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. We immediately begin to fulfill orders as they come in, however, due to volume it can take 2-3 business days to receive tracking info, and 24-48hours to see an update from the shipping agency (USPS, UPS, FedEx, DHL).

Orders delivering in CA most often take 2-3 business days to arrive, many receive their package even sooner. This is not. a guarantee.

Out of state depends on the shipping method selected,.

Overseas deliveries can take anywhere from 7-16 days, also pending any delays due to customs. Delivery details will be provided in your confirmation email.

You can contact us through our contact page! We will be happy to assist you.

Wow, we are so sorry to hear and apologize for the concern over your package. In this instance we cannot control the package once it leaves our warehouse. In this case, the package now lies under the responsibility of the shipping agency, please file a claim with USPS here or UPS here.

All of the products listed as pre-order will be marked in their title as a pre-order and will have their specific shipment timelines listed in the product description of the products. 

Pre-order options are always final sale and cannot be canceled, as these items are made to order.

If a package is returned to us due to an incomplete, incorrect, or undeliverable address, we’re happy to reship it to you. Once the item is returned, we’ll reach out to confirm your preferred shipping address and send an invoice for the new shipping fee.

Please note:

• Original shipping fees are non-refundable.
• We do not offer automatic refunds for returned-to-sender orders.
• If you choose to cancel the order instead of reshipping, a 20% restocking fee will be deducted from your refund, in addition to the original shipping cost.
• Returned items must be in their original condition to qualify for a refund.

We always recommend double-checking your shipping details at checkout to avoid delays!

We will gladly return items that have been purchased at full-price through our website that have not been worn, washed, or altered with tags attached in the original clear packaging within 14 days of receiving your order.

All markdowns and/or promo orders are final sale.

Please fill out the form here to begin the return process, please note this form will not allow you to move forward on final sale or items that have been delivered more then 14 days. If you run into any other hiccups, please email: hello@sotethelabel.com with your order #.

Your return will be refunded in form of store credit only that never expires. If you prefer us to issue the return label, we can do so, and deduct the cost from your store credit.

Any returns that are not sent back in original SOTE packaging will be charged a $5 restocking fee.

Pre-order options are always final sale and cannot be returned, as these items are made to order.

Due to being a small batch label, with limited inventory, we cannot offer exchanges at this time.

We inspect the following:

1. Original packaging
2. Tags are still attached
3. Check for signs of wear: for sanitary reasons, please try on any bodysuits over undergarments as we do not accept returns that appear worn. Please be mindful of makeup, tanning products, and deodorant as well.