Because we begin fulfillment quickly and work in small batches, we cannot guarantee cancellations or order changes once an order has been placed. Please review your order carefully before checkout.

Discount codes and promotions must be entered at checkout and cannot be applied retroactively once an order has been submitted.

We don’t offer local pick-up. All orders and returns are processed exclusively online and shipped directly to you.

Items placed in your cart are not reserved until checkout is complete. Because we operate in small batches, we recommend completing your order promptly to secure your size.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

In stock orders ship from our California studio within 2–5 business days (Monday through Friday, excluding major holidays). As a small-batch brand, we fulfill in thoughtful batches based on order volume, and processing times may extend slightly during launches or high-volume periods.

Once shipped, delivery times vary by location and shipping method selected at checkout. Orders within California typically arrive the fastest, followed by out-of-state deliveries, while international orders may take longer depending on destination and customs.

You’ll receive tracking information as soon as your order is on the way. Please note that delivery estimates shown at checkout do not reflect processing time.

If you placed a pre-order, please scroll down to the "Pre-Order Policy" FAQ.

Expedited shipping options, including Priority and Express, apply to delivery speed after your order has shipped, and do not shorten our standard processing time.

Orders are processed within 2–5 business days (Monday–Friday, excluding major holidays).

For time-sensitive orders, selecting Next Day Air (NDA) or 2-Day Air (2DA) at checkout signals priority handling, and we do our best to prepare these orders as quickly as possible. While we are not able to guarantee same-day or next-day fulfillment, these orders are prioritized within our queue.

If a package is returned to us due to an incomplete, incorrect, or undeliverable address, we’re happy to reship it to you. Once the item is returned, we’ll reach out to confirm your preferred shipping address and send an invoice for the new shipping fee.

Please note:

• Original shipping fees are non-refundable.
• We do not offer automatic refunds for returned-to-sender orders.
• If you choose to cancel the order instead of reshipping, a 20% restocking fee will be deducted from your refund, in addition to the original shipping cost.
• Returned items must be in their original condition to qualify for a refund.

We always recommend double-checking your shipping details at checkout to avoid delays!

All of the products listed as pre-order will be marked in their title as a pre-order and will have their specific shipment timelines listed in the product description of the products.

Majority of pre-orders can take 3-5 weeks to receive tracking information, this is due to items being made-to-order.

Pre-order options are always final sale and cannot be canceled, as these items are made to order.

We will gladly return items that have been purchased at full-price through our website that have not been worn, washed, or altered with tags attached in the original clear packaging within 14 days of receiving your order.

All markdowns, Edits, Pre-order, and/or promo items are final sale.

* Pre-order options are always final sale and cannot be returned, as these items are made to order. For more on Edits, please see below section.

Please fill out the form here to begin the return process, please note this form will not allow you to move forward on final sale or items that have been delivered more than 14 days. If you run into any other hiccups, please email: support@sotethelabel.com with your order #.

Once a return is approved, the return package must show carrier movement within 3 business days of authorization. If no shipment movement is detected within this timeframe, the return authorization will automatically expire and the return status will be updated from Approved to Rejected.

Returns shipped after the return authorization has expired will not be accepted.

An approved return will be refunded in form of store credit only that never expires. Store credit will be issued after inspection of the package/items which takes 2-3 business days.

Any returns that are not sent back in original SOTE packaging will be charged a $5 restocking fee.

Due to being a small batch label, with limited inventory, we cannot offer exchanges at this time.

Our inventory is carefully managed in small batches and orders are fulfilled in the order they’re received. We aren’t able to hold or reserve sizes once an order is placed, which is why we don’t offer exchanges. Instead, eligible returns are processed for store credit so you can place a new order with current availability.

We inspect the following:

1. Original packaging
2. Tags are still attached
3. Check for signs of wear: for sanitary reasons, please try on any bodysuits over undergarments as we do not accept returns that appear worn. Please be mindful of makeup, tanning products, and deodorant as well.

We’re so sorry if your item arrived defective or damaged. Please email us at support@sotethelabel.com within 7 days of receiving your order, including your order number and clear photos/video of the issue. Our customer service team will review and guide you through the next steps.

Please note: items that have been worn or used do not qualify as defective. Because we cannot confirm if damage (such as tears, stains, or other signs of wear) occurred before or after use, only unworn items are eligible for review as defective.

Promotions and discount codes must be applied at checkout. We aren’t able to apply them retroactively once an order is submitted.

Promotional orders are final sale. Because our promotions are designed to clear the remaining pieces from our small-batch runs, they’re offered at a special price with the hope of making SOTE more accessible for those who may not typically shop at full price. For this reason, we’re not able to accept returns on promotional items.

Only one promotion or discount code may be used per order. Promotions cannot be stacked or combined, unless otherwise noted.

Write a clear and concise answer to guide your customers.

Because Edit collections are prepared and fulfilled quickly, we're unable to guarantee order changes or cancellations once an order has been placed. Please review your order carefully before completing your purchase.

Edit collections are not restocked once they sell out.

If there is enough demand, we may open a limited pre-order for select Edit styles. Any pre-order offered for an Edit will also be final sale and is expected to ship within the estimated timeframe provided at the time of purchase.

Our Edits are limited-time, thoughtfully curated collections created in collaboration with our creative partners and produced in small quantities. To preserve the exclusivity of each Edit and support our intentional, small-batch production model, all Edit purchases are final sale and are not eligible for return, exchange, or store credit.

We know finding the right fit is important, so we encourage reviewing the product descriptions, measurements, and size recommendations before purchasing. If you have any questions, we're always happy to help you choose the best size before placing your order.

If a style from an Edit is introduced into our permanent collection at a later date, purchases made during the original Edit will remain final sale. The return eligibility for your order is determined by the terms in effect at the time of purchase.

Please note that any future version of an Edit style may include refinements to the fit, sizing, fabric, construction, or overall silhouette based on customer feedback and future production. As a result, a permanent collection release may not be identical to the original Edit version.

Any future release of that style will follow the return policy applicable to that specific launch.

Customer service hours are Monday–Friday, 9 AM–5 PM PST. We are closed on weekends and U.S. holidays.

Emails are typically responded to within 2-3 business days, in the order they are received.

We do not have a phone number for customer contact; all inquiries are handled via email for proper tracking.

Each SOTE collection is intentionally produced in limited quantities. This allows us to focus on craftsmanship, minimize waste, and create pieces that feel special and considered rather than mass-produced.

Because our collections are produced in small batches, some styles or colors may not be restocked once they sell out. This approach helps us stay sustainable and ensures that each piece remains unique. We also only restock where we see true demand, in light of reducing fashion waste.

As a small brand, our resources and inventory look very different from large-scale retailers. Our policies allow us to operate sustainably, treat all customers fairly, and continue creating thoughtful collections.

By purchasing from a small-batch brand, you’re helping reduce overproduction and textile waste, supporting ethical production practices, and investing in pieces designed to last.

Each piece is individually packaged to protect it during transit. Because our garments are made from natural fibers, we want to ensure they stay clean, dry, and in perfect condition when they arrive to you. The bags help prevent moisture, dust, and damage that can occur in shipping, especially with changing weather.

We’re always exploring more sustainable options, but our priority is keeping your investment pieces safe and ready to wear.

As of July 2026, we are beginning the process to have biodegradable cornstarch bags for our garments, and expect customers to see these come Fall 2026.