SOTE THE LABEL, LLC.
Last updated: January 22, 2026

SOTE THE LABEL, LLC. (“SOTE The Label,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sotethelabel.com (the “Site”) or interact with our communications, including email and SMS/text messaging. By using our Site or services, you agree to the collection and use of information in accordance with this Privacy Policy.

Information We Collect

We may collect personal identifiers such as your name, email address, phone number, and billing or shipping address. We may also collect order and account information including payment details (processed securely through third-party payment processors), order history, and customer service communications. Technical and usage data may include IP address, browser type, device information, pages viewed, time spent on the Site, and referring URLs. Marketing and preference information may include your email and SMS subscription status, product preferences, interests, and responses to surveys, promotions, or offers.

How We Use Your Information

We use your information to process and fulfill orders, communicate with you regarding orders, accounts, and inquiries, improve our products, services, and website experience, send marketing emails and SMS/text messages where you have provided consent, send cart reminders and transactional updates, conduct analytics and market research, and deliver marketing and advertising to audiences with similar interests across digital platforms.

SMS & Text Messaging Privacy

If you opt in to receive SMS/text messages from SOTE The Label, we collect and store your mobile number and related engagement data in order to send order confirmations, shipping updates, account alerts, promotional messages including product launches, special offers, and cart reminders, and to improve message relevance, timing, and frequency. We do not sell or share your SMS consent or mobile number with third parties for their independent marketing purposes.

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and understand how visitors use our Site. Cookies help us remember items in your shopping cart, analyze website traffic and performance, and customize content and marketing. You may disable cookies through your browser settings, though doing so may limit certain features of the Site.

Sharing Your Information

We do not sell your personal information. We may share your information with trusted service providers who assist us with payment processing, shipping and fulfillment, email and SMS messaging, website hosting, analytics, and marketing. These partners are contractually required to protect your information and use it only for authorized purposes. We may also disclose information if required by law or to protect our legal rights.

Data Security

We take reasonable physical, electronic, and administrative measures to protect your personal information from unauthorized access, misuse, or disclosure.

Your Rights & Choices

You may unsubscribe from marketing emails at any time using the link provided in our emails, opt out of SMS messages by texting STOP, and request access to, correction of, or deletion of your personal information. To exercise these rights, contact us at hello@sotethelabel.com.

California Privacy Rights (CCPA)

If you are a California resident, you have the right to know what personal information we collect, use, and disclose, request access to your personal information, request deletion of your personal information subject to legal exceptions, opt out of the sale of personal information (note that we do not sell personal data), and not be discriminated against for exercising your privacy rights. Requests may be submitted by emailing hello@sotethelabel.com. We may need to verify your identity before processing your request.

Third-Party Links

Our Site may include links to third-party websites. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies independently.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the Site constitutes acceptance of the updated policy.

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SMS / Text Messaging Terms of Service

Last updated: January 22, 2026

The SOTE The Label mobile messaging service (the “Service”) is operated by SOTE THE LABEL, LLC. (“we,” “us,” or “our”). By opting into our SMS/text messaging program, you agree to these Mobile Terms.

Program Description

By consenting to receive SMS/text messages from SOTE The Label, you agree to receive recurring messages that may include order confirmations and shipping notifications, account alerts, promotional offers, product launches, events, and cart reminders. Messages may be sent using automated technology. Consent is not required to make a purchase.

Costs & Message Frequency

Message frequency varies. Message and data rates may apply, and you are responsible for any charges imposed by your wireless carrier.

Opt-Out & Support

You may opt out at any time by texting STOP to 1 (844) 958-3515. You will receive a one-time confirmation message and no further messages unless you re-subscribe. For help, text HELP or contact hello@sotethelabel.com.

Carrier Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. If you change your phone number, you must re-enroll with your new number.

Changes to the Service

We may modify or discontinue the Service or these terms at any time. Continued participation constitutes acceptance of any changes.

Limitation of Liability

To the fullest extent permitted by law, SOTE THE LABEL, LLC. is not responsible for failed, delayed, or misdirected messages or actions taken in reliance on SMS communications.